Privacy Policy

1. Introduction

Walker & Miller Mortgage Broker Training ("we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and any applicable state or territory privacy legislation.

2. Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, phone number)
• Enquiry details and messages you send through our contact form
• Course enrolment information
• Payment and billing information
• Information about your education and work experience (for RPL applications)
• Website usage data collected through cookies and analytics tools

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide information about our courses
• Process course enrolments and manage your training
• Communicate with you about your studies, including updates and support
• Provide mentoring and career placement services
• Comply with regulatory and reporting obligations as a training provider
• Improve our website, courses, and services
• Send you relevant information about our courses and services (with your consent)

4. How We Share Your Information

We may share your personal information with:

• National Finance Institute (RTO 31203) — our registered training organisation partner, for the purpose of delivering and administering your qualification
• Government bodies — as required for regulatory compliance, funding, and reporting obligations
• Industry partners — with your consent, to assist with career placement and job opportunities
• Service providers — who assist us with website hosting, email communications, and payment processing

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and collect usage data. This may include information about your browser, device, pages visited, and time spent on the site.

You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes using secure hosting, encrypted communications, and access controls.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time
• Make a complaint about how we handle your personal information

8. Retention of Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, regulatory, and reporting requirements. Training records are retained in accordance with RTO standards and government regulations.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint, please contact us: